Rochester Auto Repair

Ralph said they were upfront and courteous. Their driver knew exactly what to do.

Very Very bad experiences with this company. I will never use the service of this company. NEVER!!!

I've been taking my car to action towing & service for two years now. I'm a girl and i've always had a hard time finding a place to take my car to where I wouldn't get taken advantage of. Well this is the place! Everyones very friendly & knowlegable, the prices are fair & I always leave there knowing that my car and safety are in good hands. I definitely suggest that you use them too.

Many thanks to Glen and Tony for going out of their way to help us on 7/3/13. Very kind, courteous, and caring service!! Thank you!!

Chris K. is awesome! I locked my keys in my car this morning and I was frantic. He just so happeded to be at the gas station getting coffee after working his shift at Action Towing. He had my car open in 2 minutes flat. It was so quick that I did not even have a chance to see how he did it. The roadside assistance company had told me it would be an hour before they could have someone out. He really saved my day. I work at a car dealership and will be sure to spread the word that Action Towing has a great staff. People just do not go out of their way to help each other anymore and this random act of kindness was a breath of fresh air. Action Towing should be happy to hear that their company is being represented so well by Chris K. on and off the clock.

Avoid this place! When a tire blew out on my car, my insurance company had my car towed to Action Towing. In addition to the tire, Action Towing recommended a brake job and replacing the oil pan gasket. I had not had any issues with oil leaks or my brakes, but I went ahead with it and it was very expensive (close to $900). Shortly after leaving Action Towing, my car smelled like burning and started dripping oil when I left it in the driveway. This was diagnosed as a likely oil pan leak by two other garages. When I returned to Action Towing to have this fixed, they looked at my car and claimed that there was no oil pan leak-despite the opinion of the two other garages and the oil left in the driveway! Action towing ripped me off by charging me a lot of money for unnecessary and shoddy workmanship. Now I am left with the choice of driving around in a car that smells like burning oil or paying a couple hundred dollars to have the work redone by someone else. They also charged me twice for my NYS inspection, and they told me I needed new rotors when I had no issue braking and no noise from braking. If you've been ripped off by Action Towing, you should file complaints with both the Better Business Bureau and the DMV.

This garage is a total scam bait and switch!! The firm was informed to tow the car after an AAA call to the dealership and instead towed to their establishment and repaired the car without owner's permission. Now fighting to get the car back and a bill that is outrageous at best Stay as far away from this establishment as possible.

"This could not happen at a worse time." Yup. Precisely. Swung by the train station to pick the hubby up from a stressful visit with family. We had a very limited amount of time for him to quickly take a shower and grab something to eat before dashing off to work. The car would not start. Stupid battery! Called our insurance company's roadside assistance. Thirty minutes later Carlos, from Action Towing & Service, arrived. He was friendly, knowledgeable, and added a great sense of levity to the otherwise extremely stressful situation. Carlos had us laughing by the time his tow truck pulled out of the parking lot. Gracias, Carlos! Job well done!

I used action towing both Through AAA and on my own. several times now as my car is very old. Each time they have been good on their time estimate as well as their price. the tow has been less than $100 each time they are very fair in pricing especially with AAA. even if your not using a AAA tow they will still give you a discount for being a member. I am a young female on my own so situations in which I would need to ride with the driver were of concern however every time they have all been very friendly and personable I have never felt uncomfortable once. All the drivers talk with you and make you feel very comfortable and better about your unfortunate situation. They also do roadside assistance. I called for a tow and the guy came out and actually got my car to start for me so I didn't even need a tow. All their employees have been extremely professional and very knowledgeable. They even recommend garages. I always use action towing and highly recommend them to anyone who needs towing or service they know what they are doing.

Hi my name is Joni, I took my mothers 2005 chrysler town and country to Action Towing to fix a electrical promblem i was having.Come to find out i had a blown fuse and the break light was out, they fixed them both and sent me on my way free of charge. The Service was amazing, Tom and Tony were very professional and beyond helpful being that it was my first time taking a family car to a shop. the waiting room was very clean and had plenty of toys for my niece to play with whie we waited. I would recommend this shop to anyone.