Rochester Auto Repair

Elaine said that they were professional, courteous and were a pleasure to work with.

Sarah said this business was fast and good.

Chris said they were very helpful.

Ralph said they were upfront and courteous. Their driver knew exactly what to do.

Very Very bad experiences with this company. I will never use the service of this company. NEVER!!!

I've been taking my car to action towing & service for two years now. I'm a girl and i've always had a hard time finding a place to take my car to where I wouldn't get taken advantage of. Well this is the place! Everyones very friendly & knowlegable, the prices are fair & I always leave there knowing that my car and safety are in good hands. I definitely suggest that you use them too.

Many thanks to Glen and Tony for going out of their way to help us on 7/3/13. Very kind, courteous, and caring service!! Thank you!!

Chris K. is awesome! I locked my keys in my car this morning and I was frantic. He just so happeded to be at the gas station getting coffee after working his shift at Action Towing. He had my car open in 2 minutes flat. It was so quick that I did not even have a chance to see how he did it. The roadside assistance company had told me it would be an hour before they could have someone out. He really saved my day. I work at a car dealership and will be sure to spread the word that Action Towing has a great staff. People just do not go out of their way to help each other anymore and this random act of kindness was a breath of fresh air. Action Towing should be happy to hear that their company is being represented so well by Chris K. on and off the clock.

Avoid this place! When a tire blew out on my car, my insurance company had my car towed to Action Towing. In addition to the tire, Action Towing recommended a brake job and replacing the oil pan gasket. I had not had any issues with oil leaks or my brakes, but I went ahead with it and it was very expensive (close to $900). Shortly after leaving Action Towing, my car smelled like burning and started dripping oil when I left it in the driveway. This was diagnosed as a likely oil pan leak by two other garages. When I returned to Action Towing to have this fixed, they looked at my car and claimed that there was no oil pan leak-despite the opinion of the two other garages and the oil left in the driveway! Action towing ripped me off by charging me a lot of money for unnecessary and shoddy workmanship. Now I am left with the choice of driving around in a car that smells like burning oil or paying a couple hundred dollars to have the work redone by someone else. They also charged me twice for my NYS inspection, and they told me I needed new rotors when I had no issue braking and no noise from braking. If you've been ripped off by Action Towing, you should file complaints with both the Better Business Bureau and the DMV.

This garage is a total scam bait and switch!! The firm was informed to tow the car after an AAA call to the dealership and instead towed to their establishment and repaired the car without owner's permission. Now fighting to get the car back and a bill that is outrageous at best Stay as far away from this establishment as possible.