Rochester Auto Repair

Had my car inspected and had wipers put on. Experience was fine. No complaints

Excellent service - great price

We were stranded on the thruway sometime ago and called action .. driver Dillon responded who was caring .. concerned … helpful.. and most of all friendly and calming … it was a stressful situation and he hooked us up to his truck and towed to the nearest garage at our request but it was closed so he towed it to another service garage that was open… the thing that stuck with me was that the billing was a little complicated so he called a supervisor and spoke to him at length and made sure everything was right before I signed his bill … then he said I” I know how you feel and I won’t let you down “ very comforting .. action keep this man and treat him well and pay him accordingly… he’s your best asset

Fantastic experience. They kept me informed. They found the problem and worked around my VERY difficult schedule. They now have a permanent customer for all my vehicle needs! Fair pricing, tremendous customer support, and very particular about the vehicle care and maintenance. I am fairly sure that when more people get to know all they do, I will have trouble making appointments.

Sean the service writer who assisted me was professional, knowledge and patient. He took the time to explain the services I needed so I could understand the situation at hand.

Exceptional service, detailed explanation of the issue with my vehicle, and swift work to get it corrected and back on the road. Highly recommend.

Such pleasant service every single time I take my vehicle in, from Shawn in the front to all the mechanics in the back, they're always on point. The business is ran like a well oiled machine. Thanks guys!!

Once again Action Auto to the rescue! I went through my NYS inspection last minute, end-of-the-month at another chain garage two months ago. While it passed inspection, they of course gave me a long list of recommended and very costly repairs that I had no interest in doing there- I wanted to book anything more complex than an inspection at Action where I always go. My Mazda 3 is a secondary car to my family, and was added to my family's fleet last year since I still have great service for my Rav4. I booked a routine oil change for the Mazda at Action last week and didn't mention the list of repairs the chain-garage had tried to swindle me with. My heroes at Action Auto did the oil change and then ran through their routine overall safety check. Not only did they not see *any* issues matching the long list of so-called problems from the other garage, they pointed out a few repairs other garages have done not that long ago that appeared to Action as never having been done! I was shocked and relieved at the same time! I must add an additional five-star review for a nuisance repair on the Mazda that my partner had put off due to dealership expense and run-around. The console with knobs and buttons that controls the screen and all its functions broke off and fell INTO the console itself, dangling by wires and totally useless. The Mazda dealership claimed a whole new console control assembly would be needed and an extensive body repair (time and labor intensive according to Mazda). So, due to the frustration and trying to find a DIY workaround, my partner has been foregoing this for literal years with the console controller propped up top, sliding around and generally wobbly and dangling. Action basically read my mind! I never mentioned this repair or how long he'd been coping with its janky-ness or the heck he endured through the dealership. They were able to fix the console, remounting it inside the console cover with some epoxy or whatever magic adhesive and surprised me with the repair AT NO CHARGE! So, we booked the few necessary repairs Action noticed in their safety inspection, all completed that same day and the car now drives like a dream. I am truly appreciative and grateful for their honesty and expertise, as they now keep my family's two cars in tip top shape, and me and my family will go nowhere else.

Once again Action Auto to the rescue! I went through my NYS inspection last minute, end-of-the-month at another chain garage two months ago. While it passed inspection, they of course gave me a long list of recommended and very costly repairs that I had no interest in doing there- I wanted to book anything more complex than an inspection at Action where I always go. My Mazda 3 is a secondary car to my family, and was added to my family's fleet last year since I still have great service for my Rav4. I booked a routine oil change for the Mazda at Action last week and didn't mention the list of repairs the chain-garage had tried to swindle me with. My heroes at Action Auto did the oil change and then ran through their routine overall safety check. Not only did they not see *any* issues matching the long list of so-called problems from the other garage, they pointed out a few repairs other garages have done not that long ago that appeared to Action as never having been done! I was shocked and relieved at the same time! I must add an additional five-star review for a nuisance repair on the Mazda that my partner had put off due to dealership expense and run-around. The console with knobs and buttons that controls the screen and all its functions broke off and fell INTO the console itself, dangling by wires and totally useless. The Mazda dealership claimed a whole new console control assembly would be needed and an extensive body repair (time and labor intensive according to Mazda). So, due to the frustration and trying to find a DIY workaround, my partner has been foregoing this for literal years with the console controller propped up top, sliding around and generally wobbly and dangling. Action basically read my mind! I never mentioned this repair or how long he'd been coping with its janky-ness or the heck he endured through the dealership. They were able to fix the console, remounting it inside the console cover with some epoxy or whatever magic adhesive and surprised me with the repair AT NO CHARGE! So, we booked the few necessary repairs Action noticed in their safety inspection, all completed that same day and the car now drives like a dream. I am truly appreciative and grateful for their honesty and expertise, as they now keep my family's two cars in tip top shape, and me and my family will go nowhere else.

Great service. Very straightforward and my 10 year old car drives like new now.