Rochester Auto Repair

We were on our way to pick up our new puppy when we caught that pothole on Monroe at clover. We called AAA and Jason showed up in 10 minutes. It was the easiest process. He was personable, professional and most of all kind to us on an exciting day that went wrong. I cannot say enough about Jason and how much his help kept us focused and relaxed when we just wanted to scream. Highly recommend these guys. Thank you. We did finally manage to get our puppy. Thank you Jason!

AAA call.. waited 3 1/2 hours for a tire change.🤬 The tech that showed up was great. His name is Joseph. Great guy, very efficient. Thank you Joseph, screw you AAA.

Love this place. They always do a great job!

When customers pay for a service, they should receive it with compassion, kindness, care, and patience. In this instance, none of these qualities were demonstrated. The customer waited from 2:15 pm to 5:45 pm in 17-degree weather for a jump start. I sat in my car without heat for hours, and the towing company employee who finally arrived was rude and tried to blame me for his mistake. Despite giving AAA my location and license plate, Joseph L went to the wrong row and offered an excuse for the error. I would NEVER use this towing company again. I am 60years old I had no other person to call and the reason I pay for the service.

Worst experience ever. Needed a tow truck due to something hanging from the bottom of the car. Tow truck came and tow driver got in car and started to drive up the ramp ripping the piece underneath completely off. Mechanic had more work to do! I tried contacting Action Towing to request ~ at the very least a refund for the tow and was advised I would get a call back from the owner. Never happened. I have now been advised I will NOT receive anything and was treated so rudely.

I called for tow service through Geico and they set me up with action towing in Henrietta and the tow service was wonderful. My steering wheel would not move due to faulty steering wheel lock & I’m not a fan of towing service for my car but Scott from action towing did a awesome fantastic job putting my car on the flat bed and secured it very well & he made me feel comfortable of him getting my car safe to my dealership and he called me like he promised he would. Thank you Scott ❣️❣️

Action Towing on Marketplace Dr in Rochester has never let me down. From auto to motorcycle, they can tow it. They are usually pretty prompt and all of their guys so far have been great. Quick shoutout to Michael H., a driver there who I’ve worked with twice now. He goes above and beyond and I want Action to know that we really appreciate Michael. You have a good man there.

Joe was SO helpful, stayed for an hour and a half in the freezing cold trying everything possible until we finally got my car going. Give this man a raise!

Unfortunately had a work vehicle breakdown in the freezing cold today called Action Towing as I always do. They showed up right away took good care of me had a new tow truck technician he was very hard working knowledgeable and professional. I would highly recommend him for this business.

Mario was a lifesaver definitely recommend him/them if you need towing/roadside assistance.