Rochester Auto Repair

I need help on 2/7/26 because I got stuck and Joe came to my rescue and he was very pleasant.

Action Towing was called yesterday to rescue my wife's vehicle broken down between exits 47 and 46 of I90 on her way home from work . It was cold and raining and the driver was nothing but pleasant and helpful. His first concern was always with her safety as it became dark. I can not express my appreciation enough for the professionalism and dedication the driver had for his job and his responsibilities.

Bad service , when ever i do never on time even i purchased membership plus of towing that it will save my money but they never came to tow my car i have to do towing from other companies and i am just wasting my money on this very disappointed like 4 time brooo stop that nonsense and call customer that it will take 20 min then 40 min then an hour that person need your road sided help 1 star idk why i gave that

We were on our way to pick up our new puppy when we caught that pothole on Monroe at clover. We called AAA and Jason showed up in 10 minutes. It was the easiest process. He was personable, professional and most of all kind to us on an exciting day that went wrong. I cannot say enough about Jason and how much his help kept us focused and relaxed when we just wanted to scream. Highly recommend these guys. Thank you. We did finally manage to get our puppy. Thank you Jason!

AAA call.. waited 3 1/2 hours for a tire change.🤬 The tech that showed up was great. His name is Joseph. Great guy, very efficient. Thank you Joseph, screw you AAA.

Love this place. They always do a great job!

When customers pay for a service, they should receive it with compassion, kindness, care, and patience. In this instance, none of these qualities were demonstrated. The customer waited from 2:15 pm to 5:45 pm in 17-degree weather for a jump start. I sat in my car without heat for hours, and the towing company employee who finally arrived was rude and tried to blame me for his mistake. Despite giving AAA my location and license plate, Joseph L went to the wrong row and offered an excuse for the error. I would NEVER use this towing company again. I am 60years old I had no other person to call and the reason I pay for the service.

Worst experience ever. Needed a tow truck due to something hanging from the bottom of the car. Tow truck came and tow driver got in car and started to drive up the ramp ripping the piece underneath completely off. Mechanic had more work to do! I tried contacting Action Towing to request ~ at the very least a refund for the tow and was advised I would get a call back from the owner. Never happened. I have now been advised I will NOT receive anything and was treated so rudely.

I called for tow service through Geico and they set me up with action towing in Henrietta and the tow service was wonderful. My steering wheel would not move due to faulty steering wheel lock & I’m not a fan of towing service for my car but Scott from action towing did a awesome fantastic job putting my car on the flat bed and secured it very well & he made me feel comfortable of him getting my car safe to my dealership and he called me like he promised he would. Thank you Scott ❣️❣️