Rochester Auto Repair

Unfortunately had a work vehicle breakdown in the freezing cold today called Action Towing as I always do. They showed up right away took good care of me had a new tow truck technician he was very hard working knowledgeable and professional. I would highly recommend him for this business.

Mario was a lifesaver definitely recommend him/them if you need towing/roadside assistance.

This place is amazing. Both the dispatcher and the tow truck driver were helpful and professional. If you wait on AAA to arrive you’ll die first from hunger and frostbite. Go straight to Action Towing. AAA wanted me to wait two days with my car in a parking lot because they “couldn’t find anyone”. Thankfully, places like this still exist.

My car was having issues so Scott came out to tow today. He was very professional and gracious with some extra car advice. I'll be calling Action Towing first if anything happens to my car.

always a smooth professional experience. Dropped my car off before work, it was ready to pick up by noon and when I got there at the end of the day they had the paperwork and keys right there so I was in and out in less than 5 minutes.

Action Service has been great for the fleet at my workplace, and we really trust them for our needs for repairs for the upkeep of the fleet of transit vans we have. I also take my personal vehicles there because they have the ability to do dealer quality work at a lower price. They have the capability of sending picture's though text and email with the description of what needs repair. Another thing is the Tech's and service writers are very knowledgeable and know what they are talking about when it comes to explaining for what the repairs are needed and have empathy when you're having car problems.

I called through my insurance company GEICO I got good service one day. The next day was pure living hell. I would not recommend this company that discriminates to their customers. I received a call and was told oh i’m not gonna be able to take your truck out your driveway. Your driveway is too small. Keep in mind. My driveway can hold up to four and five vehicles. My driveway is wide. Then he hung up on me. How can you not take the vehicle out the driveway when the same company put my Truck in the driveway the night before and towed it from off of the street where my car lifted me to my driveway reason why it went to my driveway was because the shop was closed till today. I called back and spoke to the same operator who took my order for the second time and she told me that she’ll have a conversation with him and this will be reported lies. You’ll working together keep in mind. The first toll through GEICO was Free. The one for today was gonna be paying out of my pocket. I would not recommend this towing company to nobody. The Lady got rude and disrespectful to my husband for no reason asking him have he ever driven tow trucks my husband used to drive box trucks. But that’s neither here or there is that a respectful way to talk to a customer because y’all in the wrong. We we’re trying to spend money. I will be calling the higher up Monday morning. One thing For certain my car got towed and it wasn’t from this crappy company.

First off my wife got her dodge durango towed previous Friday which is last night from the inner city to pretty much around the corner of house in the driveway .Action towing company dropped the dodge Durango off with no problem .Wake up this mourning and called them again .Waited two hours just for a driver to come by and say it’s not possible to grab the truck from my driveway that was dropped off previous night from the same company exact .So when I called the company myself for my wife because they were not answering her calls for some reason the operator was disrespectful but not at first truthfully .She was so nasty and sarcastic and we were trying to give their company business .She ask me if I have driven tow trucks before .In the last 24 hours it doesn’t take a rocket scientist to realize yall are being racist .Not one time I was being disrespectful to her .They gave us no good options because her exact words was “I will send another driver but he might say the same thing “.Making the story short these people don’t care about customers satisfaction.They will leave you dry and discouraged.I end up calling Sammy and son towing and got a cheaper rate and and a nice smile .He did his job good and with no problem quick and hurry .Monday I will contact action towing because I want to have this further investigation.further more yes towing companies always have business but at same time they still need to help their community

Called around trying to find someone to get my car back on the road after a snowstorm helped me right off it. All the other towing companies had a 2-3 hour wait and Acton was able to get someone out there to help me in AN HOUR. They were very kind once they got there and they charged such a reasonable rate. I'd recommend them to anyone at this point for what good work they did.

Today a gentleman by the name of Bobby came to tow my rental vehicle that stopped working. Bobby came out and was very polite and was able to talk me through a tough time a frustrating situation. I’ve never experienced service like this from a tow company. Bobby was able to express a lot of empathy and seemed very excited to be at work. By the time our interaction was over, I completely forgot that I was without a car. Hopefully I don’t need a tow service again, but if I do, I will definitely be calling you guys. Thank you