5

Very professional and they make sure the job is done right. Veteran-owned a plus!!!

5

Our daughter is away at school in the Rochester area and she needed some work done on her vehicle while at school. Not knowing where to turn, we went with a recommendation from AAA to go to Action Towing & Service. We were very happy with the service that was recommended and performed. They only addressed the items that we took the vehicle there for and the pricing was fair. We are very thankful that Action Towing & Service was recommended to us. We certainly would refer them to anyone in the Rochester area that needed to have their vehicle serviced. Thanks to "Laz" and the whole crew at Action Towing & Service! We appreciate your professionalism and courtesy! John S.

5

Professionalism, Punctuality Professionalism, Professionalism , Punctuality Punctuality While I did not visit this business in person, one of their trucks came to the rescue when one of my tires went flat on the Thruway. Adam was there within 20 minutes of my call. He was professional, reassuring and friendly. He made sure I was safe and warm in the car and knew exactly what was happening. In this situation, I would have been grateful for any help, but the service I received was truly above and beyond. Thank you!

5

I blew a tire on a pothole and ended up at their door. They could not have been nicer and considerate of my needs especially a guy named Lac. A-1.

5

Professionalism, Punctuality, Quality, Value Professionalism, Professionalism , Punctuality, Punctuality Quality, Quality Value Value Our first experience with Action Towing and Service was yesterday when our vehicle would not start. Through our AAA membership, a service professional from Action Towing was dispatched to our home. "Fred" arrived within the specified window, and was super professional and extremely helpful. Unfortunately, in the car biz, people are often taken advantage of due to their circumstances, and necessity for resolution in their car-related issues. Well,.. this is totally NOT the case with Fred and Action Towing team. It was determined that our battery was DRT (dead right there),. and Fred gave us options to choose from. Naturally, we went with his suggestion, and purchased our battery through Action. Within the hour, another Action Towing team member was onsite (Ryan) who was equally amazing, even pumped up a tire that was low on air. Simply put, Action Towing and Service are the BEST!!

5

Our car ended up in quite a precarious location today, and the driver never gave up. It was frightening for us and him at times, but he stayed calm, logical, and kept working at it a little bit at a time. It was also 24° with quite a wind chill. Thank youmfor the save and your positive attitude.

4

Actually my friend Albert rented a vehicle from u guys & if he's satisfied, I'm satisfied.

5

Professionalism, Punctuality, Quality, Value Professionalism, Professionalism , Punctuality, Punctuality Quality, Quality Value Value I am not from the Rochester Area so when I hit a pothole and required a tow I will admit to being skeptical / concerned as to what to expect! From the Tow truck driver (Anthony) to the individuals at the desk and anyone I encountered during my short time there could not have been nicer. They made an unpleasant situation, tolerable. And for good measure they were honest and only sold me what I needed and at a fair price!!! I would recommend them to anyone who will listen

5

Claire said the staff and service was great, prompt, and friendly. During the tow and repair Lazo was informative, communicating with Claire every step of the process.

5

Very friendly and reasonable with prices too