5

I had a problem with my 2017 ford escape, not shifting into drive, car wouldn't move, just want to say, the driver, Marty was sooo knowledgeable and new exactly what the problem was and didn't have to be towed to the garage. Can't thank him enough. He made my day!! Thank you, Millie

Hi Millie — thank you for your kind words! We’re so glad Marty was able to help you out and get your Ford Escape sorted without needing a tow. His knowledge and care really shine in moments like this, and it’s great to hear he made your day a little easier. We’ll be sure to pass your thanks along to him — he’ll really appreciate it. If you ever need us again, we’re just a call away!

- Action Automotive Service
5

Great service from entering the door to leaving with my car! Very professional, knowledgeable, and friendly all rolled into one!

5

Rochester, NY Winter 24-25 aaaggghhhhhhhh!!!!! February 18, 2025 hit a pothole on 390 South by exit 16 A /16 B. Tire Flat & Rim bent :-( thankfully I was able to pull over safely. Contacted AAA. Action Towing & Service was sent to help me. The young gentleman (Nick Russell) was beyond wonderful. He was courteous & friendly. He was able to quickly change out my flat & put the doughnut tire on. I appreciated his demeanor & friendliness in a stressful situation. Thank you!

Wow — thank you for such a thoughtful and vivid review! We’re so glad you made it safely off the road after that nasty pothole, and even more grateful that Nick Russell could be there to help turn a stressful moment into a manageable one. His calm, friendly presence makes all the difference, and we’ll be sure to share your kind words with him. Rochester winters sure don’t play around — but we’re always here when they do! Take care, and don’t hesitate to call us if you ever need help again.

- Action Automotive Service
5

Needed a tow out of a snow bank and driver was quick, helpful and courteous would recommend to anyone.

Thanks so much for the kind words! We’re glad our driver was able to get you out of that snowbank quickly and with care. Helping people through tough spots (especially in the snow!) is what we’re here for. We truly appreciate the recommendation and are always ready if you need us again!

- Action Automotive Service
5

They went above and beyond to ensure we were helped quickly and Andrew Coleman (the driver who came to help) was amazing. After we had been trying to get our vehicle unstuck for 2 hours he was a breath of fresh air and took care of us amazingly. 100% would recommend! Especially Andrew Coleman!

Thank you so much for the amazing review! We’re really glad Andrew Coleman was able to come through for you after such a long and frustrating couple of hours. He’s a true pro, and it’s great to hear he was that “breath of fresh air” you needed. We’ll be sure to pass along your kind words — he’ll be thrilled to hear them! We truly appreciate the recommendation and are always here if you need us again.

- Action Automotive Service
5

We've had to have them tow us several times! They are always friendly and professional!

Thank you so much for your continued trust and kind words! We’re always happy to help — even if it’s been more than once! 😄 Friendly and professional service is what we strive for every time, and we’re grateful to be your go-to when you need a tow. We’ll be here anytime you need us again!

- Action Automotive Service
5

Jason(or John?) was an excellent tow driver after my accident - I was super shook up and he was so nice and really helped me calm down. Not to mention made pulling my truck onto the tow bed look super easy!! Very professional. Whole team is made up of really great people!!

Thank you so much for this kind and thoughtful review. We’re so sorry you had to go through an accident, but we’re incredibly glad that Jason (or John — we’ll figure it out!) was there to support you when you needed it most. It means a lot to hear he helped you feel calmer and handled everything with professionalism and care. We’re proud to have such compassionate people on our team, and your words remind us why we do what we do. Wishing you the very best as you recover — and thank you again for the trust.

- Action Automotive Service
5

Quick & solid work

Thanks so much! We’re glad we could get you taken care of quickly and reliably. Always here when you need us!

- Action Automotive Service
5

Trent B was absolutely amazing went above and beyond! Positive attitude and great customer service providing comfort in a difficult situation. Saved the day

Thank you so much for your kind words! We’re thrilled to hear that Trent B was able to turn a tough situation into a positive experience. His attitude, care, and dedication really shine through, and we’re so glad he was there to help when you needed it most. We’ll make sure he hears how much his support meant to you — he truly does go above and beyond. We’re always here if you ever need us again!

- Action Automotive Service
5

Trent B. Was exceptional, very friendly and helpful. Felt very comfortable with him and he put me at ease during a stressful time.😊

Thank you so much for the kind words! We’re so glad Trent B. was there for you when it mattered most. His friendly attitude and ability to put people at ease truly make a difference — especially during stressful moments. We’ll be sure to share your appreciation with him. It means a lot that you felt comfortable and supported. We’re always here if you need us again! 😊

- Action Automotive Service