5

Best towing experience I’ve ever had. Mario was amazing, got my car out of a pretty challenging spot. He talked me through the process and made me feel better about what happened to my car. He’s fantastic, made a difficult situation look really easy.

Thank you so much for the kind words! We’re thrilled to hear Mario was able to turn a tough situation into a smooth experience. Getting a car out of a tricky spot is no easy task, and the fact that he could walk you through it and help you feel more at ease means everything to us. We’ll definitely pass this along to him — he’ll be grateful to know he made such a positive impact. We’re always here if you need us again!

- Action Automotive Service
5

Very curtios and knowledgeable. He knew exactly the issue. I would recommend your services

Thank you so much for your kind words! We’re glad to hear you had a positive experience and that our team member was able to quickly identify the issue. Being both courteous and knowledgeable is exactly what we strive for. We truly appreciate your recommendation and are always here if you need us again!

- Action Automotive Service
5

Larry came to tow my car, sized it up, accurately determined that I only needed a battery jump, gave me the battery jump, and got me on my way. I am so grateful that he asked that extra question and saved us both a lot of hassle. I was happy to pay for the service call instead of a full tow. I trust their service and will call them if I ever need a tow in the future. Thank you Larry!!!

Thank you so much for sharing this — we’re thrilled to hear Larry was able to get you back on the road so quickly! It’s that extra care and curiosity, like asking the right question, that makes all the difference. We’re proud to have team members like Larry who focus on what’s truly best for the customer. We’ll be sure to pass your thanks along to him! Your trust means a lot, and we’ll be here anytime you need us.

- Action Automotive Service
5

Larry over at Action Auto is probably the best person you can have tow your car, was cautious friendly and helpful. Even helped me push the car in the driveway.

Thank you so much for the kind words! Larry is truly one of the best — always going above and beyond to make sure things are done safely and with care. We’re glad he was able to help you out and even give you that extra hand getting the car into the driveway. We’ll make sure he hears your praise! If you ever need help again, Action Auto will be here for you.

- Action Automotive Service
5

I had a problem with my 2017 ford escape, not shifting into drive, car wouldn't move, just want to say, the driver, Marty was sooo knowledgeable and new exactly what the problem was and didn't have to be towed to the garage. Can't thank him enough. He made my day!! Thank you, Millie

Hi Millie — thank you for your kind words! We’re so glad Marty was able to help you out and get your Ford Escape sorted without needing a tow. His knowledge and care really shine in moments like this, and it’s great to hear he made your day a little easier. We’ll be sure to pass your thanks along to him — he’ll really appreciate it. If you ever need us again, we’re just a call away!

- Action Automotive Service
5

Great service from entering the door to leaving with my car! Very professional, knowledgeable, and friendly all rolled into one!

5

Rochester, NY Winter 24-25 aaaggghhhhhhhh!!!!! February 18, 2025 hit a pothole on 390 South by exit 16 A /16 B. Tire Flat & Rim bent :-( thankfully I was able to pull over safely. Contacted AAA. Action Towing & Service was sent to help me. The young gentleman (Nick Russell) was beyond wonderful. He was courteous & friendly. He was able to quickly change out my flat & put the doughnut tire on. I appreciated his demeanor & friendliness in a stressful situation. Thank you!

Wow — thank you for such a thoughtful and vivid review! We’re so glad you made it safely off the road after that nasty pothole, and even more grateful that Nick Russell could be there to help turn a stressful moment into a manageable one. His calm, friendly presence makes all the difference, and we’ll be sure to share your kind words with him. Rochester winters sure don’t play around — but we’re always here when they do! Take care, and don’t hesitate to call us if you ever need help again.

- Action Automotive Service
5

Needed a tow out of a snow bank and driver was quick, helpful and courteous would recommend to anyone.

Thanks so much for the kind words! We’re glad our driver was able to get you out of that snowbank quickly and with care. Helping people through tough spots (especially in the snow!) is what we’re here for. We truly appreciate the recommendation and are always ready if you need us again!

- Action Automotive Service
5

They went above and beyond to ensure we were helped quickly and Andrew Coleman (the driver who came to help) was amazing. After we had been trying to get our vehicle unstuck for 2 hours he was a breath of fresh air and took care of us amazingly. 100% would recommend! Especially Andrew Coleman!

Thank you so much for the amazing review! We’re really glad Andrew Coleman was able to come through for you after such a long and frustrating couple of hours. He’s a true pro, and it’s great to hear he was that “breath of fresh air” you needed. We’ll be sure to pass along your kind words — he’ll be thrilled to hear them! We truly appreciate the recommendation and are always here if you need us again.

- Action Automotive Service
5

We've had to have them tow us several times! They are always friendly and professional!

Thank you so much for your continued trust and kind words! We’re always happy to help — even if it’s been more than once! 😄 Friendly and professional service is what we strive for every time, and we’re grateful to be your go-to when you need a tow. We’ll be here anytime you need us again!

- Action Automotive Service