5

My experience with Action Automotive began with a call to AAA who sent an Action tow-tuck out to the rest-stop on the Thru-Way where we had a catastrophic failure: Tie-rod, ball joint, axle and wheel for that matter. Anyhow, 'Andrew' made it to our location in less than 30 minutes. He surveyed the situation, got the car up onto the truck and drove my daughter and I into Henrietta where the shop is located. I am not from New York, the car was packed with stuff that was in my daughter's dorm room that we had not been able to get to since March and I had a major repair decision to make. After talking it through, high-level, with Andrew, I felt very comfortable about leaving the car with Action to be diagnosed. We arrived on a Saturday late afternoon, meaning the shop was closed for the weekend:( Andrew got the car to the Action lot, and then he drove my daughter and i to a hotel about a mile away. It was unexpected, and honestly one of the kindest acts that I have experienced in a long time! Andrew, you will never know how truly thankful we are!!! So, the story continues: That Saturday night, Rochester like so many other cities, erupted in protests. My daughter and I now in an unfamiliar city, with no car and no idea if we will have an operable vehicle to get home in before Monday. On that Monday, I spoke to Tom in the Service Department. He let me know that they would review the repairs needed and get back to me as soon as possible. It was a nerve wrecking morning awaiting the return call, but the call did come! The estimated costs came in below what I had anticipated, and I was relieved that the vehicle could actually be repaired. There was one minor issue, the tie-rod had put roughly a baseball sized whole through the actual wheel. Long story short, a used wheel for a 2005 Pilot was not something simply laying around in local scrap yards. Tom made several calls to find and source the part. He ended up ordering it from two suppliers in hopes that he could get it within 2-3days. Yes, we now had to stay in the hotel for another several days. Again because of Tom's efforts this time, a wheel was procured by Wednesday. The vehicle was actually put together and test driven by end of day Wednesday. One issue remained, the ABS light was on and the anti-lock braking system was not working. Tom walked me through the diagnosis, and we decided that the best option was to get the needed sensor so that the brakes would work correctly. By Thursday morning, all repairs were successfully made. We did leave with a known issue in regards to the VSA warning light and system, but decided that this would not prevent us from driving home. My daughter and I did make it safely home to Chicago by Thursday night:) I want to sincerely thank Andrew, Angel and Tom for their kindness, care and above and beyond actions! I could have had the vehicle dropped at the local Honda dealership or any number of other repair shops in the Rochester area. Fortunately, I felt incredibly comfortable and sure about the decision to stay with Action. It was indeed the best choice! The repairs were done well, in a timely fashion and the service provided was incredibly polite and professional. Folks in Rochester, this is definitely one of your local gem service providers. I did check on Angie's List, Google, etc. Their ratings are solid and high. Meaning, this is not only based on my opinion. In short, consider Action Automotive first!

5

Outstanding Service: caring, great professional customers service and fair price. Thank you Laz for your honesty, hard to find people like you. I highly recommend this place.

5

I was in a very difficult situation when my car broke down at R.I.T. & I was now 2 hours away from home. Laz and his crew took great care of me and my car. It was a difficult repair, with many obstacles, and through it all Laz kept me well informed, and reassured. In the end, the car is fixed, I have a thorough understanding of what happened, a receipt that includes several photos to show my hometown mechanic, and my bill was MORE THAN fair for the work that was done. Don't hesitate. Call Action Auto. You won't be disappointed. I feel blessed.

5

work is always done in customer friendly enviornment they are very professional manner but they still make you feel like family. I would and have recommended Framily and Friends to Action.

5

I TRUST THE PEOPLE AT ACTION, REALLY GOOD SERVICE.

5

EXCELLENT!!!! Customer Service like no other

5

Tyrone said the service was great.

5

Very professional and they make sure the job is done right. Veteran-owned a plus!!!

5

Our daughter is away at school in the Rochester area and she needed some work done on her vehicle while at school. Not knowing where to turn, we went with a recommendation from AAA to go to Action Towing & Service. We were very happy with the service that was recommended and performed. They only addressed the items that we took the vehicle there for and the pricing was fair. We are very thankful that Action Towing & Service was recommended to us. We certainly would refer them to anyone in the Rochester area that needed to have their vehicle serviced. Thanks to "Laz" and the whole crew at Action Towing & Service! We appreciate your professionalism and courtesy! John S.

5

Professionalism, Punctuality Professionalism, Professionalism , Punctuality Punctuality While I did not visit this business in person, one of their trucks came to the rescue when one of my tires went flat on the Thruway. Adam was there within 20 minutes of my call. He was professional, reassuring and friendly. He made sure I was safe and warm in the car and knew exactly what was happening. In this situation, I would have been grateful for any help, but the service I received was truly above and beyond. Thank you!