Rochester Auto Repair

Worst experience ever. Needed a tow truck due to something hanging from the bottom of the car. Tow truck came and tow driver got in car and started to drive up the ramp ripping the piece underneath completely off. Mechanic had more work to do! I tried contacting Action Towing to request ~ at the very least a refund for the tow and was advised I would get a call back from the owner. Never happened. I have now been advised I will NOT receive anything and was treated so rudely.

I called for tow service through Geico and they set me up with action towing in Henrietta and the tow service was wonderful. My steering wheel would not move due to faulty steering wheel lock & I’m not a fan of towing service for my car but Scott from action towing did a awesome fantastic job putting my car on the flat bed and secured it very well & he made me feel comfortable of him getting my car safe to my dealership and he called me like he promised he would. Thank you Scott ❣️❣️

Action Towing on Marketplace Dr in Rochester has never let me down. From auto to motorcycle, they can tow it. They are usually pretty prompt and all of their guys so far have been great. Quick shoutout to Michael H., a driver there who I’ve worked with twice now. He goes above and beyond and I want Action to know that we really appreciate Michael. You have a good man there.

Joe was SO helpful, stayed for an hour and a half in the freezing cold trying everything possible until we finally got my car going. Give this man a raise!

Unfortunately had a work vehicle breakdown in the freezing cold today called Action Towing as I always do. They showed up right away took good care of me had a new tow truck technician he was very hard working knowledgeable and professional. I would highly recommend him for this business.

Mario was a lifesaver definitely recommend him/them if you need towing/roadside assistance.

This place is amazing. Both the dispatcher and the tow truck driver were helpful and professional. If you wait on AAA to arrive you’ll die first from hunger and frostbite. Go straight to Action Towing. AAA wanted me to wait two days with my car in a parking lot because they “couldn’t find anyone”. Thankfully, places like this still exist.

My car was having issues so Scott came out to tow today. He was very professional and gracious with some extra car advice. I'll be calling Action Towing first if anything happens to my car.

always a smooth professional experience. Dropped my car off before work, it was ready to pick up by noon and when I got there at the end of the day they had the paperwork and keys right there so I was in and out in less than 5 minutes.

Action Service has been great for the fleet at my workplace, and we really trust them for our needs for repairs for the upkeep of the fleet of transit vans we have. I also take my personal vehicles there because they have the ability to do dealer quality work at a lower price. They have the capability of sending picture's though text and email with the description of what needs repair. Another thing is the Tech's and service writers are very knowledgeable and know what they are talking about when it comes to explaining for what the repairs are needed and have empathy when you're having car problems.