Rochester Auto Repair

Chris K. is awesome! I locked my keys in my car this morning and I was frantic. He just so happeded to be at the gas station getting coffee after working his shift at Action Towing. He had my car open in 2 minutes flat. It was so quick that I did not even have a chance to see how he did it. The roadside assistance company had told me it would be an hour before they could have someone out. He really saved my day. I work at a car dealership and will be sure to spread the word that Action Towing has a great staff. People just do not go out of their way to help each other anymore and this random act of kindness was a breath of fresh air. Action Towing should be happy to hear that their company is being represented so well by Chris K. on and off the clock.

"This could not happen at a worse time." Yup. Precisely. Swung by the train station to pick the hubby up from a stressful visit with family. We had a very limited amount of time for him to quickly take a shower and grab something to eat before dashing off to work. The car would not start. Stupid battery! Called our insurance company's roadside assistance. Thirty minutes later Carlos, from Action Towing & Service, arrived. He was friendly, knowledgeable, and added a great sense of levity to the otherwise extremely stressful situation. Carlos had us laughing by the time his tow truck pulled out of the parking lot. Gracias, Carlos! Job well done!

I used action towing both Through AAA and on my own. several times now as my car is very old. Each time they have been good on their time estimate as well as their price. the tow has been less than $100 each time they are very fair in pricing especially with AAA. even if your not using a AAA tow they will still give you a discount for being a member. I am a young female on my own so situations in which I would need to ride with the driver were of concern however every time they have all been very friendly and personable I have never felt uncomfortable once. All the drivers talk with you and make you feel very comfortable and better about your unfortunate situation. They also do roadside assistance. I called for a tow and the guy came out and actually got my car to start for me so I didn't even need a tow. All their employees have been extremely professional and very knowledgeable. They even recommend garages. I always use action towing and highly recommend them to anyone who needs towing or service they know what they are doing.

Hi my name is Joni, I took my mothers 2005 chrysler town and country to Action Towing to fix a electrical promblem i was having.Come to find out i had a blown fuse and the break light was out, they fixed them both and sent me on my way free of charge. The Service was amazing, Tom and Tony were very professional and beyond helpful being that it was my first time taking a family car to a shop. the waiting room was very clean and had plenty of toys for my niece to play with whie we waited. I would recommend this shop to anyone.

Hi my name is mike i took my 1995 bmw 325is to Action Towing And Service to get a wheel issue..When entering place was very neat and clean unlike other waiting rooms around..Was greeted very professional and offered free coffee and tv while i wait for them to pull it in due to being busy the manager got a tech to look at my car so i was"t waiting to long and offered a ride if i had work or a place i had to be I was stunned they offered that service and were able to pick me up when car was ready ..Pricing was cheaper then i expected the also notice other potential threats to my car and explained in detail my options and what was reccomended to fix and what could wait till the future they did not try and sell me stuff i did not need just the parts i came for..When i went to other places they said i needed more then i did there honest and direct and i am a customer for life ...Thanks guys for everything and i will be back and so will my family and friends..

Very reliable and prompt. Called on short notice and had my car towed exactly where it needed to be even though I wasn't there. Took care of everything including payment over the phone. Polite and responsive, exactly what I was looking for.

Charlie showed up quick, was extremely knowledgeable, professional and an all around American hero. I will use action towing from now on and recommend it to all my friends thanks to charlie

Mike did a fantastic job towing!