Rochester Auto Repair

Ryan was AWESOME! My wife called me at work, saying the car wouldn’t start. Ryan was dispatched by AAA and arrives within a half hour and was kind and courteous. He tested the old, dead battery and replaced it with a new one. Overall OUTSTANDING experience and I will consider using you for future work on our vehicles and I will be recommending you to my family and friends! THANK YOU!!!

Ryan was AWESOME! My wife called me at work, saying the car wouldn’t start. Ryan was dispatched by AAA and arrived within a half hour and was kind and courteous. He tested the old, dead battery and replaced it with a new one. Overall OUTSTANDING experience and I will consider using you for future work on our vehicles and I will be recommending you to my family and friends! THANK YOU!!!

I been coming here for sometime with my personal vehicles with no problems. When I found out they can service my diesel work trucks I quickly canceled PM’s on the trucks and sent them to Action! Last place acted as there were not many diesel shops in the area and customer service sucked! Not only was the cost a bit lower but the customer service is outstanding at this place!

On Thursday 3/11/21, at 1:20pm, my car was picked up by Action Towing of Rochester. I asked them to tow my vehicle to Bob Johnson Buick GMC at 4389 W Ridge Road, Rochester NY, 14626. My car was to be serviced at this location on 3/12/21. On 3/13/21, I called the dealership for an update on my car, and they told me they didn’t have it, and it was not delivered by Action Towing of Rochester. I called Action Towing of Rochester and they confirmed to me the car was delivered to 4389 W Ridge Road. I called Bob Johnson Buick GMC back to tell them this, they confirmed the car wasn’t there, and they would call other Bob Johnson dealerships for me to find my vehicle. 45 minutes later, I received a call that my vehicle was located at Websmart at 5049 West Ridge Road, Spencerport New York, 14559. Completely different dealership, completely different zip code. When I called Action Towing of Rochester back, I asked for a manager, I was told there was no manager working. I explained the situation and that my car had been missing for three days, and I was told the drivers just take the cars where the GPS tells them too. I asked the receptionist why they didn’t confirm they were at the right dealership and she said she didn’t know, she didn’t know how the drivers were trained. I asked why my car wasn’t checked in for service, she said she didn’t know. I explained that my car had been missing for three days and it was there fault and she didn’t even apologize. I asked if she would talk to the driver that did this and she said yes, but she didn’t even ask for any identifying information from me so she knew which driver to speak to. She didn’t care that if my car was never found it would be on them, and just kept reiterating that the GPS system took the driver to the wrong place.

Great service and good customer service.

Rob was very professional and well mannered. Thank you Action Towing, I will not hesitate to call in the future.

Amazing customer service! Fixed my fuel pump and couple pinched wires within a couple days! Definitely will be returning to them in the future!

I barried my car in the snow and Mario Santana spent a good 45 min to get me out. I would still be sitting there freezing if it wasn't for his help and skill in getting me out of a tight situation.

The guy came quickly and early and went right to work. He had the problem solved in no time and I was on my way. Can't thank him enough.

Michael is awesome! He helped me get my car out via AAA call. He rocks! So grateful for his help! Thank you!