We called Action towing on 4/1/17. Was quoted an estimated time of 90 minutes. After waiting 2 hours we contacted the dispatcher to get an update. He shared that they were extremely busy and that we would need to wait another 30-45 minutes. After questioning the delay further, the dispatcher told us he was no longer interested in towing our truck and hung up on us. On repeated attempts to contact the company, the dispatcher dropped our calls. I understand that things can get busy, however the situation was handled extremely poorly, and with tremendous disrespect for a waiting customer. I've never been treated so poorly by any service oriented business. I hope that this is not a reflection on the entire company, however the individual working when we needed assistance this evening did an extremely poor job of representing Action auto. We will be using another towing service moving forward.