Rochester Auto Repair

I had a wonderful experience with this towing company. The tow driver who towed my car, Mario, was really nice and helpful. Great customer service!

The gentleman that changed my tired tipped the rim face down onto the concrete and scratched the hell out of my 19” Aluminum Honda Factory rim that costs over $600 to replace. I tried to file a damage claim and they completely denied doing and had the nerve to tell AAA I was lying and that the damage was already there. SO my LEASE now has a damaged wheel thanks to ACTION TOWING which I will have to pay for when I turn it in to Honda. SO if you have the same problem be sure to MAKE A BIG DEAL OF IT WHILE HE IS THERE BECAUSE THEY OBVIOUSLY HAVE NO PROFESSIONAL INTEGRITY. Will NEVER use again and will NOT recommend to MY customers.

Paul was a huge help and he was fast. Thank you Paul I appreciate your help my friend. He definitely needs to get a raise. I got you buddy

Very helpful friendly patient i was pleased with my tech Adam

Mario was great. He was quick and educational ! He showed me wear the problem well while also teaching me a bit about what I can do in the future to prevent my battery from dying. Thanks Mario. I appreciate it.

Paul was polite, efficient and very competent. I highly recommend him. Mj

To add, Paul pronounced my name correctly. That means a lot. Appreciate you Paul, you’re so dope!🔥

Paul showed up with a smile. He offered me water and to pay all of my bills. (jk) But he made what could’ve been a stressful situation less tensed. He tried all the possibilities and didn’t give up when I did. Thanks Paul!

Paul came out and serviced my vehicle . Great customer service and upbeat attitude. Would highly recommend this company .