I'm disappointed in Action Auto. In 2022 we brought my GFs Prius. They replaced rear pads and rotors on both sides to fix uneven wear of the rear driver side rotor. The outside of the rotor was rusty and pitted. (Likely caliper slide pins not sliding.). ~18 months later we brought the car for an oil change, they say it needs new calipers and pads in the rear, noteing the outside of the rear driver rotor is rusty and pitted. I guess they never bothered to free up those seized up slide pins. I expected that when I pointed out they had done a brake job on that car less than two years ago, it would have occurred to them that they messed up. They could have offered to make it right.
Kevin, 18 months later is the key to this issue.! 18 months and 15,482 miles is very long time for parts to fail again, especially in upstate NY weather. I understand your frustration and having to pay for automotive repairs, but your complaint is beyond unjustified.
- Action Automotive Service