Rochester Auto Repair

Excellent Experience-Wonderful shop-Got me back on the road quickly

I hate this company. They took my order request through AAA and neglected to realize that their company does not even tow my vehicle although their trucks are perfectly equipped to do so. He told me my van was too tall and that I would need a new truck… Which would be the same height, but from a different company because he was unwilling to help me. I waited for three hours and even had to call AAA to make sure they were even still on their way. They called action to confirm everything was all good 2 hours into the wait. I made sure to put that my van was tall on the original service request too and the company neglected to read the notation or even recognize that they do not tow sprinter vans at all. Another company was able to help immediately and so action Towing wasted over three hours of my time for absolutely no reason and they were extremely rude and unhelpful on top of that. Horrible company, giving the tow industry a bad name. They acted like towing a shorty sprinter was a huge risk and undertaking. I’ve had sprinters towed plenty of times by other companies and no one’s ever took issue with the job. Truly Pathetic!

Nick was amazing. I was stuck on the side of the expressway with a flat tire, caused by a pothole. He came to my rescue. Thank you so much

Great flat tire and towing experience. Shout out to Dillon who made me feel better about my flat tire from hitting a pot hole — he went out of his way to make my experience positive. The other person who I interacted with (didn’t catch his name) was also very personable and made sure we were safe and got to where we needed after he towed the car. Would recommend them (I was connected to them through AAA and thankful for it.)

Action Towing has provided me with good service more than once. The drivers that answer your call (mine were made through AAA) are very pleasant and helpful. Recommended.

The guy on the tow truck was absolutely amazing! Very good guy, respectful, friendly and helpful.

I got into a small accident on my way back home to toronto, in the rochester area and was in a little bit of a panic mode, but there was this guy by the name Andrew, from action Towing, who really helped me out with the process. He helped with guiding me step by step, and helping me into a hotel to stay the night. We need more people like him, hes an absolute gem and thanks to him i was able to calm down and understand im in good reliable hand. Thanks Andrew!!

Nicholas was absolutely awesome! He went above and beyond to help even though it was very cold and snowy! I would definitely call again if I run into car trouble in the future!

One of our children is at College in Rochester. Having trouble with a car, 6+ hours away is hard for anyone. Having used Action Service now, for 2 vehicles, I have found them to be fair, concerned about our child, and honest about all of the work they do to their vehicle. If you need to find a place that will assist with your repairs and treat you fairly, check them out