Rochester Auto Repair

Of course I have a Ford so I spend a lot of time at local Rochester car garages..... My little over priced shitsmobile recently started shaking. And when I say shaking I mean like jolting back and fourth. Very unpleasant. So I finally took it to a car garage near Fairport and I had 3 broken moter mounts a loose barring and I needed a tune up ... can we say money. So after that MY CAR STILL SHAKES!! I was so mad but I found action towing and they treated me so kindly. its a 75 dollar diagnostic fee and they literally spent 4-8 hours trying to figure out what was wrong with my car. Lance was so nice he jumped through a lot of hoops to try and help me out. they couldn't figure out the problem so he ended up not charging me for the time and diagnosis and he also gave me a ride from my work to my car! I cant blame him for not figuring out this problem. I have been to 5 garages and no one can figure it out. I have spent a lot of money trying. But Ford says that its common with my model of car Ford Focus 2008 and there was really nothing they could do about it either besides put spacers in and charge me 600+ dollars. the guy than said that it doesn't take away the shaking either it just lessons it.

Great company. Most trustworthy and friendly auto shop we have been to. Great prices and quality work!

Thanks to John who came out quickly after AAA said it would be 2 hours. Wonderful young man who gave great service when I was locked out of my car‼️

I have used Action Towing a number of times as I always forget my keys in my car.. they are always kind and professional.. they arrive quickly and get the job done in no time.. I honestly love these guys!

Took my car in for new front tires and routine maintenance. In about 2 minutes the man at the desk had looked up the part number for the tires I already had and said they would have 2 that match my rear tires. They drove me to work and picked me up at the end of the day to get my car. I always have a positive experience with Action. They really put the customer experience first.

Action Towing and Service has been by far the best auto repair/maintenance experience I have ever gone through. Customer service was on point, the work was thorough and timely, and the atmosphere was welcoming and relaxing. Big bonus points for having the sweetest dog and puppy on "staff", they really made my day!! I will be returning to Action Towing and Services for all of my Lexus's upkeep. Thank you!

I've been going to Action Towing & Service for about 5 years now and have always felt safe and well taken care of. They are friendly, thoughtful and well knowledgeable. I definitely recommend them and will continue to patronize their establishment. Thank you to everyone there!

Wesley said they were fine.

Went in to get my breaks looked at. The guys at the shop checked and found out they were still under warranty and I didnt have to pay a thing.

The technician explained the repairs and the rationale for his decisions in terms I understood. The crew was able to give me a ride to work after dropping my car off and pick me up afterwards to grab my car at the end of the day. I always feel well taken care of with Action.