Tiffany said the employees are very professional and courteous. They explained everything to her in detail and they were up front with her about the pricing. It took longer to repair her vehicle than they promised but they did not charge her extra. The reason for the delay is they had to wait for a part and then they had to take apart her vehicle to make it fit in. Since they were not expecting this extra work, they wanted to stick to the original price they had quoted. She said she appreciates that and she appreciates how they fit her in right away.