Rochester Auto Repair

Best customer service I have EVER experienced with a towing and repair shop.

Consistent exceptional service; they take the time to explain in detail what is going on with my car, show me and also let me know how critical of a repair it is. If it can wait, they let me know. Not many service shops will do that.

Had to call AAA for a dead battery and starter. Scott drove the truck and was very helpful. You can have your repair good,fast or cheap. Rog did well in providing me options and the cost wasn't too bad with a good warranty.Thanks also to Joseph and Laz for their help.

My bf had a flat tire the other day. He wasn't able to change it with the tiny lug wrench that comes with the car and donut tire so he called AAA. The tow truck driver arrived quickly and was very polite and professional. From time of call to finished service...20 min. That's great service :-)

I suffered through a few other mechanic shops before I discovered Action. I have used their tow service once and have now used their shop several times. Their customer service is superb--better than most businesses of any industry, let alone for a mechanic shop. Always friendly and polite, always willing to take the time to explain all the work that was done and answer any questions. Their work is quick and professional as well, and they keep you updated throughout the process. And the icing on the cake--their prices are great in comparison to other shops in the area. I don't plan to go anywhere else any time soon!

Had a great experience with these guys. Their tow truck driver was super friendly and helpful. They figured out what was wrong with my car and gave me a strait answer that fixing it wasn't really going to be a good or cost effective solution, and helped me get rid of my broken down car. I would highly recommend them to any people in the nearby area and especially to college students they are extremely accommodating.

AMAZING. They were quick to show up, and I felt the whole time that both my car (my baby) and myself were safe. Action was called by my insurance company as a part of roadside assistance and were covered, but I hope that if I ever had to pay for towing, I would receive service as I did today. The driver was extremely courteous and helpful. Using Action made what could have been a very stressful time into something friendly and straightforward.

Paige said the staff is friendly and helpful. They answered her questions thoroughly.

Melanie said she did not have any problems with this business.

Kirk said the business was very helpful.