The most unprofessional towing service I have ever dealt with in my entire life. They blocked my street, refused to pull up when I asked them to move so I could drive down my one way street, and when I asked him to propose a way for me to turn around when cars were behind me, he told me to “find a way.” I then called the office to report his unprofessional behavior and the operator was rude, described the situation from the drivers perspective and didn’t even allow me to speak before saying good bye and hanging up. I will be contacting someone in corporate.
I apologize your experience was less than satisfying and for the inability of our dispatch staff to communicate the situation when you called in for answers to your questions. Unfortunately, there are times when motorist will be inconvenienced when we are called for roadside assistance calls. Certain situations call for the roadways to be temporarily blocked, and traffic altered in order properly secure the scene and perform the operation. It is our policy to continue the recovery without interruption in order to reduce the exposure of the driver and the truck to motorist. Once again I apologize for your inconvenience and ask that you employ a degree of empathy to understand our situation. Have a great day .
- Action Automotive Service