James said they were able to get his vehicle up and running within 24 hours. The representative was able to do research to find a part at a price suitable, and affordable for him. He found an after market part for $520, but the dealer would have charged $750 for their part. The research and installation were big jobs. This business was very fair. He had a very positive and excellent experience. The mechanic explained what was needed and why. He put his vehicle in the hands of someone he trusts. This business is a very successful model and is customer centric. While being towed to the dealer, the driver told him a bay was open right then at this business for them to check on the problem. He decided to try this business.