We have depended on Action Automotive & Towing Service for over two years now - for both major and minor service - and wish we had known about them sooner! Each person, from the Service Writers at the front desk, to the Automotive Mechanics/Technicians and even the office staff that occasionally walks through the waiting area, has been courteous, personable and professional. Their diagnosis has almost always been spot-on, and they have done their best to find ways for us to stay within our budget without compromising our safety or the safety of our vehicles. The quality of service has been exceptional, and we feel that, while their prices are somewhat competitive, they are fair. In addition, we have never felt pressured to purchase any service other than the service we need and/or want - and the diagnosis and recommendations are explained in complete and easy-to-understand terms - which helps us to make educated decisions about the work to be done. The waiting area is clean and comfortable, with areas to either relax or work while waiting for the service to be completed. Coffee, tea, cold water and soft drink/snack machines are on-site, and they even have a separate room designated as a children's play area, stocked with games and some toys! And while this is a nice amenity for parents and caregivers that need to bring their children along, it's also a nice feature for those of us that need to work while waiting for our vehicles - everyone is happy!