Rochester Auto Repair

My family and I were headed out on a trip when our car broke down in a busy section of the NYS Thruway. Henry and Ryan were amazing! They helped calm our nerves and got us safely to the dealer. They had room in the truck for our whole family, including our son’s car seat. I would recommend these guys and Action Towing to anyone. Thank you for your speedy assistance!

Henry was amazing! He was very patient and accommodating with our ever changing circumstances. I HIGHLY recommend Action Rochester towing. Thank you so much!!

Henry was terrific! And believe it or not, he was the same guy who replaced my dead battery two years ago! What are the odds against that? A top professional gentleman.

I went in to get my vehicle inspected and it did not take more than 15 minutes. My Jeep is always well taken care of anytime I am in there for any work!

Professional, courteous, knowledgeable, and fast…what more could you possibly want?? Thanks Craig and the Team at Action!

Extremely rude customer service they hang up the phone on me while I was trying to get my car towed

Good service

WORST customer service ever!! Deserves 0 stars. Was told the wait would be one hour. After two hours I called back and was told another 20 minutes. I called them back 40 minutes later and the man was so rude and nasty and told me it would be another 20 minutes. Then my insurance agent called to get better information and she said the same man was so nasty to her she didn’t feel comfortable repeating his words. Insurance company is filing their own complaint. Stay far, far away from these incompetent rude people!!

Michael is the man. He arrived ahead of schedule. (Downtown Rochester) Was professional, polite & friendly. Had me loaded on the flat bed with the utmost care. He confirmed a few things, and made sure I had a ride elsewhere before he left. I felt bad I didn't have cash for a tip.