Rochester Auto Repair

I was so excited I forgot to get the names of the two gentlemen that helped me tonight but to make a long story short after two encounters with another tow company and several hours later the Action Towing guys figured out that I didn't need a jump or tow just gas. They got my truck started and even though it was 11:00 at night and -2 degrees they were so friendly, nice and courteous and even explained things in detail when I asked questions. I will never use another tow company! Thanks for having such amazing employees with excellent customer service!

This company is amazing.My brakes went out on my truck. I had to go on a curb to stop my truck, Action towing came to my rescue the tow guy named Adam this dude was amazing he got my truck off the curb towed it back across the str to my house wher it is a small parking space with a hill and angle .man!this dude towed my truck like a pro even kitty cornered his truck to perfectly unload my truck perfectly in the small space dude was amazing smh wow Adam you the man bro!! Action Towing is the best towing seen

I was coming back from Rochester to Maryland after a funeral in the afternoon, and after 15 minutes I had a flat, with no spare or donut (my car doesn't come with one). AAA recommended this shop, and they picked up the car within 20 minutes. In summary: the front desk is very polite; however, I'm a car guy, but the front desk was a bit confusing while explaining our situation. In the end, the front desk and the shop worked hard as a team to get my tire replaced before closing so we could make the long haul home. All in all, good job! TLDR After we got to the shop, the front desk was a little confusing while explaining their situation - at first it sounded like they didn't carry ANY tires in stock. After they verified my tire couldn't be repaired, it sounded like they didn't have one of MINE in stock, but after a few minutes we understood they didn't have the same BRAND for that size in stock.. I'm a car guy, so this isn't that hard of a conversation to have. In the end, they had a different brand in the right size, and luckily they worked hard to get the tire replaced before closing time so we could make the long haul back home! I would recommend just a bit more training on the front end to clarify what they mean, but they were very nice and professional, and prioritized the fact that we were in a rough spot. Plus, the back shop took care of the job, and they obviously all worked as a team to accomplish the job!

Ben was very friendly and efficient! He helped us out in the middle of a snow storm in under twenty minutes. We were very impressed with our service.

I called AAA for a flat tire and John from Action Towing was sent to help. He definitely deserves 5 stars!! Not only did he arrive about 10 minutes after my call but he was so friendly and professional. The lug nuts on my car were rusted on and stripped but rather than just telling me he couldn’t help, he figured out a way to get them off, and it was not easy. He got the spare on for me and even filled it with air. Everything about him was just great. He has a great personality and got the job done quickly. Thanks again John!

All i can say is lance in the service dept has a heart of gold and will suggest the best options before taking any money from you or starting any work! Even the towing guy that took my vehicle in gave me some honest suggestion on what i should do before i spoke with lance these guys are awesome!

I inadvertently left my wallet in my car when I left it at Action Towing to have the battery replaced. I didn't worry though--and, when I picked the car up--I learned I was right not to have worried. Not only was the wallet where I had left it, the $35 in the wallet was still there. Action employees care about their customers, as evinced by the honesty shown in my recent interaction with them.

They dropped me off AND picked me up from work while my car was being fixed

Geoff said they were up front, honest, had a good price, and the work seemed to be good.

They were very helpful with insurance questions.