I was stranded last night when my serpentine belt snapped (along with the timing belt--although that was to be discovered by the shop upon arrival). The tow truck driver, Christopher, was awesome. He arrived when he said he would, was polite, and told me that towing is covered when you decide to have repairs done at their shop (something I didn't know). As you can imagine, having your car stall out on the side of the road late at night when you're alone is a stressful experience, but thanks to Chris, I felt I was in good hands. The next morning I called (I had to uber to my office) to check on the car. I spoke with Lazaro. He was also very friendly and he made the whole experience less stressful. Unfortunately Lazaro had to deliver the news that my car couldn't be fixed, and instead needed a new engine. He was honest and compassionate, and he explained that engine replacement wasn't feasible for a car that was as old as mine. When I arrived at the shop to pay for the services/figure out what I was going to do with my dead vehicle, he was super helpful! He called a scrapyard for me, walked me through the process, and helped me along the way. Although I have to go to Garber Honda tomorrow to buy a new car, I feel that such a crappy experience (i.e. my car dying) was made positive through excellent customer service. I saw on the website that this business is Veteran owned and operated--I work for the Department of Veteran Affairs, and serving Veterans is the highlight of my career. I thank this business for serving the community so well, I'm sure the excellent service provided to the community is the highlight of the careers of every employee (and owner). Thanks for all the help, I'll be sure to have all repairs done at your shop going forward.