Rochester Auto Repair

There are absolutely no words to adequately describe the AMAZING and ABOVE AND BEYOND service that I received from Dave @ ‘Action Rochester’!! My vehicle breaking down could have ruined my night but instead, his EXCELLENT service MADE my night!! What a CLASS ACT company, all the way!! He restored my faith in people beyond measure!! Thank you SO MUCH!!

Mario towed my car to the shop. Was very quick and easy, and he even dropped off my keys for me so I didn't have to wait around there stranded or waste money on an uber. Thanks for the great service!

Justin arrived within 15 minutes and was amazing! He made a rainy night flat tire a humorous and pleasant event. I had hit a big rock and he took the time to afix the trim around the wheel with a zip tie so it didn’t flap around when I drove. He was great!

This is the best place in town. Great people, great service, great dogs. They always explain everything and have a very nice waiting room. Thanks to AAA for towing me there in the first place.

Ben responded to my AAA call for a flat tire. He was prompt, efficient, friendly and professional. He was able to diagnose and fix my issue and communicate the problem. It was an extremely positive encounter with Action Towing.

Henry was sent for our AAA Emergency Road Side Service Request. Henry is a knight in shining armor for our family. We were in great need yesterday to get a car removed from a parking lot. He worked hard on getting it started. He reviewed the current battery levels and made recommendations under the circumstances. He understood our need was urgent to get a new battery which he didn't have at the moment. He flagged down another passing AAA truck and with another wonderful Service Person's help, Brian, all the arrangements were made in minutes: new battery was installed. Unfortunately, as we were attempting to drive out of the parking lot, we discovered additional malfunctions. Again, Henry, standing by, made arrangement for our need to have it towed! He is amazing and we are so grateful to him and Action Towing and Service! September 1st Afternoon. AA called your place again for our emergency. Ben was sent from your company Action towing on where we were on Mt Hope Ave for a problem with our tire. He, too, was tip top in all ways assisting us! It is our blessings for your Company to have such great people who care and give great assistance. Thank you and Bless you all!

Very good service

Used my insurance’s road side assistance app to get a tow. Action got there in 40 minutes (estimated time I was given was 60 minutes, so YAY!). Henry was the driver and was courteous, pleasant, skillful and knowledgeable…backed that big ol’ flatbed up down very narrow driveway like it was nothing!

This evening I ended up with a flat tire! I called my Honda road side assistance and they set me up with a towing service that happened to be Action. The gentleman who helped me (Henry) called me because where I was parked was a little tricky to spot. Once he got to me he was so kind and explained the options of either putting the spare tire on for me and I could take it to the dealership repair center or he could transport my car to the Honda shop. We decided that he would take it, and within a few mins he had loaded the car and was on his way!! Thank you Henry!