3

I’m sorry we did not meet your full expectation Kristin, hopefully we get a chance to redeem ourselves in the future. Have a great day

- Action Automotive Service
1

WORST customer service ever!! Deserves 0 stars. Was told the wait would be one hour. After two hours I called back and was told another 20 minutes. I called them back 40 minutes later and the man was so rude and nasty and told me it would be another 20 minutes. Then my insurance agent called to get better information and she said the same man was so nasty to her she didn’t feel comfortable repeating his words. Insurance company is filing their own complaint. Stay far, far away from these incompetent rude people!!

Leanne, I have looked into this complaint and cannot find any of the associated information to corroborate your story. I sincerely apologize for the long wait. Sometimes the volumes and Rochester can become more than we can handle. I will continue to look at this event though and apologize for per customer service

- Action Automotive Service
5

Michael is the man. He arrived ahead of schedule. (Downtown Rochester) Was professional, polite & friendly. Had me loaded on the flat bed with the utmost care. He confirmed a few things, and made sure I had a ride elsewhere before he left. I felt bad I didn't have cash for a tip.

Thank you for the five star review.

- Action Automotive Service
5

After waiting for Lexus Roadside Assistance for 7 hours, (Gates Towing), the canceled my service call twice and never notified me. My son called Action Towing. Not only did they show up in 15 minutes, but Josh the driver was friendly, professional and very accommodating. 5 star service! I will never call Gates Towing ever again, but Action has my business and gratitude in the future for a job well done!

Thank you for the five star review. I’m glad we could help.

- Action Automotive Service
5

Always satisfied at Action service with workmanship and personal

5

Steven the tow truck driver did an amazing job, working in tight quarters loading my Ford E350 SD. Very personable and professional. Thanks!

Thank you Paul, Steven is one of our best

- Action Automotive Service
5

I find most service writers pushy and rude. Tommy was a wonderful change of pace. No "manspeak", no scare tactics, just an honest assessment of my vehicle and fair pricing. I will be returning for some of the other work recommended at a later date. I do wish they offered Non-GMO coffee instead of those K-cups, but I will just bring my own next time.

5

Great service

5

My vintage Corvette (resto rod) decided to rest on 490 W shoulder near downtown… called AAA and flatbed was dispatched, Henry, the driver came to my aid and immediately made me feel at ease, and treated the car as if it was his own…A+ service Highly recommend thanks again

Thank you so much for the five star review. Which take our professionalism very seriously.

- Action Automotive Service
5

Thank you for the five star review

- Action Automotive Service