I was coming back from Rochester to Maryland after a funeral in the afternoon, and after 15 minutes I had a flat, with no spare or donut (my car doesn't come with one). AAA recommended this shop, and they picked up the car within 20 minutes. In summary: the front desk is very polite; however, I'm a car guy, but the front desk was a bit confusing while explaining our situation. In the end, the front desk and the shop worked hard as a team to get my tire replaced before closing so we could make the long haul home. All in all, good job! TLDR After we got to the shop, the front desk was a little confusing while explaining their situation - at first it sounded like they didn't carry ANY tires in stock. After they verified my tire couldn't be repaired, it sounded like they didn't have one of MINE in stock, but after a few minutes we understood they didn't have the same BRAND for that size in stock.. I'm a car guy, so this isn't that hard of a conversation to have. In the end, they had a different brand in the right size, and luckily they worked hard to get the tire replaced before closing time so we could make the long haul back home! I would recommend just a bit more training on the front end to clarify what they mean, but they were very nice and professional, and prioritized the fact that we were in a rough spot. Plus, the back shop took care of the job, and they obviously all worked as a team to accomplish the job!